Comments, Compliments and Complaints

Our staff would love to hear your feedback! If you have a comment, compliment, or complaint, please email your feedback to comments@rmchcs.org or give us a call at 505-863-7206.

Complaint/Grievance Procedure

If you have a concern about patient safety or the quality of care provided at RMCHCS, please report this to the department supervisor or contact the RMCHCS Patient Comment Line at 505-863-7190. A member of RMCHCS team will respond to you as quickly as possible. Please let us know if you have any questions about our Compliant/Grievance Procedure.

If you are not satisfied with the response, you can report this information to:

Hospital Administration
1901 Red Rock Dr.
Gallup, NM 8730
505-863-7004

The New Mexico Department of Health, Division of Health Improvement

1-800-752-8649

CIHQ (Center for Improvement in Healthcare Quality)

Mail
Center for Improvement in Healthcare Quality
P.O. Box 1540
Mexia, TX 76667-1540
Attn: Chief Executive Officer

Phone
512-661-2813

If you have a concern regarding the quality of care provided to you or someone else, please consider contacting the healthcare organization first and ask to speak with their "patient advocate." It is the responsibility of a "patient advocate" to address grievances against their organizations.

If you are not able to resolve or diffuse the issue with the organization's patient advocate and want to take further action, please call 866-­496­‐9647.

https://cihq.org/acc-complaint.asp

If you have questions about how to file your comments or complaint, you may contact CIHQ, Monday - Friday, 9:00 am - 5:00 pm, Central Time, 512-661-2813.